BC Exporter shows my site exported with errors. How do I fix these errors?

BC Exporter utilizes BC's Open Platform APIs and if we are unable to export any part of your site, we include that in our report and the status shows 'Complete with Errors.' You can then view the errors to see which file(s) had problems and make the necessary changes on your BC site and Retry the export for free within 7 days.

Common Errors

Illegal Filenames

If you see this message, then one or more of your files or folders was named with illegal characters. When naming items in your site, do not use spaces or other characters such as: ! # $ % & ' @ ^ ` ~ + , ; = ) ( . You can rename those files and then retry your export again for free within 7 days.

File appears to be corrupt

This error is hard to fix, since BC is telling us the file has been corrupted and thus we are unable to include it as part of your exported zip file. We recommend trying to download the file via FTP or the File Manager from the BC Admin.